Privacy policy
Privacy Policy
Updated: March 20, 2026
What data do we collect?
- Name and email address
- Addresses in your routes
- Payment details via Stripe
- Anonymous usage statistics
- Precise GPS location during navigation and live tracking (with your consent, only active while a route is started)
- Photos you take as proof of delivery (POD), stored on our servers and available in your POD archive
- Audio recordings during voice AI use (processed only for address recognition, not stored after processing)
- Phone number if you enter it for contacts or delivery addresses (used for customer tracking links + tap-to-call)
How do we use your data?
- Manage account and routes
- Process payments
- Subscription information
- Improve the app
- Navigation, ETA calculation and live tracking for your customers during an active route
- Proof of delivery (POD) and customer contact via tap-to-call or tracking link
Your rights (GDPR)
You have the right to access, correct and delete your data. support@routepilot.nl
Data Controller
Delta AI is the data controller for your personal data within RoutePilot. For questions or requests, contact support@routepilot.nl. You also have the right to lodge a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl) or the supervisory authority in your EU member state.
Cookies
We only use essential cookies for authentication. No third-party tracking cookies.
Contact
Questions about privacy? support@routepilot.nl
RoutePilot · privacy by design