Privacy policy

Privacy Policy

Updated: March 20, 2026

What data do we collect?

  • Name and email address
  • Addresses in your routes
  • Payment details via Stripe
  • Anonymous usage statistics
  • Precise GPS location during navigation and live tracking (with your consent, only active while a route is started)
  • Photos you take as proof of delivery (POD), stored on our servers and available in your POD archive
  • Audio recordings during voice AI use (processed only for address recognition, not stored after processing)
  • Phone number if you enter it for contacts or delivery addresses (used for customer tracking links + tap-to-call)

How do we use your data?

  • Manage account and routes
  • Process payments
  • Subscription information
  • Improve the app
  • Navigation, ETA calculation and live tracking for your customers during an active route
  • Proof of delivery (POD) and customer contact via tap-to-call or tracking link

Your rights (GDPR)

You have the right to access, correct and delete your data. support@routepilot.nl

Data Controller

Delta AI is the data controller for your personal data within RoutePilot. For questions or requests, contact support@routepilot.nl. You also have the right to lodge a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl) or the supervisory authority in your EU member state.

Cookies

We only use essential cookies for authentication. No third-party tracking cookies.

Contact

Questions about privacy? support@routepilot.nl

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RoutePilot · privacy by design